7/10 Whipple Street, Balcatta WA 6021
IT & Cybersecurity
Perth’s trusted IT support and cyber protection for construction, trades, and defence contractors.
Award-Winning IT Support
From monitoring and backups to cyber awareness training and disaster recovery, we deliver award-winning support that protects your productivity. Wasted time costs money. That’s why our IT and cybersecurity services keep your systems running and your business safe.
With Downtime Assassin, you get a dedicated team that moves fast, keeps you secure, and makes sure you’re never left in the dark.
Comprehensive IT Support
With Downtime Assassin, our support goes beyond quick fixes, your team is supported, and downtime doesn’t stand a chance. We combine proactive monitoring, tough cybersecurity, reliable backups, and clear reporting, giving you total peace of mind.
Proactive Monitoring
We keep your systems and devices running smoothly.
Cyber Security Controls
Endpoint detection, email protection, MFA, and penetration testing.
Premium Backups
Secure, monitored, and tested backups you can rely on.
Disaster Recovery
Simulations and planning so you’re prepared for anything.
Team Training
Automated cyber awareness training to keep staff cyber safe.
Reporting & Transparency
Clear updates so you always know what’s happening.
Protect Productivity & Reputation
Every moment of downtime equals lost revenue in your business. Our IT and cyber services keep you online, ensures your data remains secure, and your reputation is intact, so you can focus on the job you’re best at.
Downtime Assassin Service Packages
Silver Package
A variable monthly fee
- On-demand IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
Gold Package
A consistent monthly fee
- Unlimited IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT team
- MyGlue access for password management
- Advanced cybersecurity monitoring and control
- RIA (Real-time intelligent automation) proactive support
Platinum Package
A consistent monthly fee
- Unlimited IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT team
- MyGlue access for password management
- Advanced cybersecurity monitoring and control
- RIA (Real-time intelligent automation) proactive support
- Annual Business efficiency review
- Annual network penetration test and remediation
- Annual disaster recovery simulation
The Downtime Assassin Advantage
Four-time Platinum service award winner
Strong cyber protection for your business
Faster response times and real support
Transparent reporting and accountability
Built for construction, trades, and defence
Money-back satisfaction guarantee
Our Approach
Discovery & Scope
We’ll start by learning about your business, your challenges, and the goals you want to achieve.
IT Health Check (Optional)
We’ll review your current systems to gain a clear picture of both risks and opportunities.
Proposal & Plan
You’ll receive tailored recommendations with clear steps and valuable outcomes.
Onboarding & Support
Benefit from seamless setup and ongoing support to keep everything running smoothly and efficiently.
Proud to Support Construction, Trade, & Defence Leaders
What Sets Us Apart
Award-Winning Support
Four-time platinum service award winners, trusted by industry leaders across WA.
Industry Specialists
We specialise in IT for construction, trades, and defence, and we do it well.
No BS, Just Ownership
We take responsibility from start to finish - no blame games, no loose ends.
Efficiency-First Approach
Every service is designed to reduce admin, kill downtime, and keep your team moving.
The Downtime Assassin Satisfaction Guarantee
We know we can significantly improve your IT systems – but you don’t.
That’s why we offer FREE onboarding (that’s a saving of up to $5,000!) when you switch to Downtime Assassin, plus a 100% refund if you aren’t happy with our service.
… because we are completely confident you will love it.
In fact, you might even wonder why you didn’t change to us sooner!
Terms & Conditions Apply.
Hear What Our Clients Say
Frequently Asked Questions
Are you responsive?
Absolutely – we’ve won multiple service awards for it! Someone will always answer your call, and your dedicated team will get to work quickly so you can get back to business.
Can you support regional or interstate clients?
Absolutely. We support businesses across WA and interstate, with trusted local partners when boots on the ground are needed.
We start early - can you support us outside business hours?
Yes we can. We have 24-hour on-call support, and extended hours can be built into your agreement if you need dedicated coverage.
I’m worried about cyber threats. How do you keep us safe?
We implement layered protection – secure backups, monitoring, endpoint detection, awareness training, and penetration testing – to dramatically reduce risk.
Do you offer a guarantee?
Yes. We back our services with a satisfaction guarantee and offer free onboarding to make getting started simple.
Ready to Kill Downtime?
Not sure where to start? Let’s talk. In this quick, no-pressure call, we’ll learn more about your business, your pain points, and how we can help.
Get a clear picture of your current systems, risks, and opportunities with our free IT Health Check. We’ll identify gaps, flag security concerns, and help you make smarter tech decisions.