Silver
A variable monthly fee
- On-demand IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
Gold
A consistent monthly fee
- Unlimited IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT team
- MyGlue access for password management
- Advanced cyber security monitoring and control
- RIA proactive support
Platinum
A consistent monthly fee
- Unlimited IT support
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT team
- MyGlue access for password management
- Advanced cyber security monitoring and control
- RIA proactive support
- Annual efficiency Intensive
- Annual network penetration test and remediation
- Annual disaster recovery simulation
Services included
Benefits for you
IT Support
- Trusted onsite and offsite IT support
- Professional and reliable IT Engineers
- On-demand IT support for Silver packages – pay as needed for service requests
- Unlimited IT support for Gold and Platinum packages – comprehensive support including all service requests, troubleshooting and system changes at no extra cost
Premium server monitoring and maintenance
- Premium monitoring software
- Reduced downtime for your server, maximised performance and productivity
Premium computer monitoring and maintenance
- Premium monitoring software
- Reduced downtime for your computers, maximised performance and productivity
Best-in-class backup system monitoring and maintenance
- Datto Backup Solution, monitored and maintained
- No loss of data from cyber breach, fire, theft or system failure
Quarterly IT reporting for your business
- Complimentary quarterly reporting on your IT systems health
- Plan ahead for hardware/software replacements
Dedicated IT team
- IT Account Engineer who is familiar with your entire site
- First point of contact for all tickets sent to our help desk
MyGlue access for password management
- Access to passwords we have on file for your site
- Ability to store your passwords privately and securely
Advanced cyber security monitoring and control
- We install, configure, and monitor your antivirus, EDR and MDM
- Safeguard your IT systems
RIA proactive support
- Realtime Intelligent Automation
- RIA maintains infrastructure and fixes common issues 24/7
Annual efficiency Intensive
- Annual review of technology driving workflow
- Increase productivity through improved technology
Annual network penetration test and remediation
- Annual threat assessment
- Plug security holes, mitigate cyber risk
Annual disaster recovery simulation
- Annual full backup recovery test
- Ensure integrity of your disaster recovery process
