Silver
A variable monthly fee
- IT Support
- Helpdesk services
- Premium server monitoring and maintenance
Gold
A consistent monthly fee
- IT Support
- Helpdesk services
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT Account Engineer
- MyGlue access for password management
- Advanced antivirus monitoring and control
- RIA Proactive support
Platinum
A consistent monthly fee
- IT Support
- Helpdesk services
- Premium server monitoring and maintenance
- Premium computer monitoring and maintenance
- Best-in-class backup system monitoring and maintenance
- Quarterly IT reporting for your business
- Dedicated IT Account Engineer
- MyGlue access for password management
- Advanced antivirus monitoring and control
- RIA Proactive support
- Efficiency Intensive
- Vulnerability identification and elimination
- Disaster recovery simulation
Services included
Benefits for you
IT Support
- Trusted onsite and offsite IT support
- Professional and reliable IT Engineers
Helpdesk services
- A quick, easy and efficient way to request IT support
- Track the progress of your request
Premium server monitoring and maintenance
- Premium monitoring software
- Reduced downtime for your server, maximised performance and productivity
Premium computer monitoring and maintenance
- Premium monitoring software
- Reduced downtime for your computers, maximised performance and productivity
Best-in-class backup system monitoring and maintenance
- Datto Backup Solution, monitored and maintained
- No loss of data from cyber breach, fire, theft or system failure
Quarterly IT reporting for your business
- Complimentary quarterly reporting on your IT systems health
- Plan ahead for hardware/software replacements
Dedicated IT Account Engineer
- IT Account Engineer who is familiar with your entire site
- First point of contact for all tickets sent to our help desk
MyGlue access for password management
- Access to passwords we have on file for your site
- Ability to store your passwords privately and securely
Advanced antivirus monitoring and control
- We install, configure, and monitor your antivirus
- Safeguard your IT systems
RIA Proactive support
- Realtime Intelligent Automation
- RIA maintains infrastructure and fixes common issues 24/7
Efficiency Intensive
- Annual review of technology driving workflow
- Increase productivity through improved technology
Vulnerability identification and elimination
- Annual threat assessment
- Plug security holes, mitigate cyber risk
Disaster recovery simulation
- Annual full backup recovery test
- Ensure integrity of your disaster recovery process
